Services

Insurance Testing Services

CRL has pioneered Smart Profile®, a comprehensive risk assessment process utilizing a number of client specific sources of info (e.g., age, amount, gender, medical history, etc.) to customize laboratory applicant testing and improve overall risk selection.

Every aspect of our testing process is monitored and evaluated to ensure accuracy. We are committed to developing flexible business processes to address the industry's ever changing technical and information requirements.

Click on document for printable Service Brochure

Specimen Tracking

Underwriters/examiners/agents have the ability to track the status of each specimen using either the slip id (consent number) or the air bill number of the specimen shipment. Visit our status tracking website: status.crlcorp.com
If additional information or assistance is needed, please contact Customer Service.

Additional Tests Requests

Serum and urine samples are retained for 5 weeks from date of receipt to allow for additional testing to be requested, if necessary. Additional tests may be ordered through WebOasis, by contacting Customer Service at 1-800-882-1922 or by e-mail at InsuranceCS@crlcorp.com. Results of the additional testing are reported via normal reporting channels within 24 to 72 hours.

Specialty Testing

Testing that you NEED is what we do. If you need a test performed that is not part of your routine testing, is not listed on WebOasis, or is not a common test, please contact Customer Service for assistance.

Online Test Reporting (WebOasis®)

CRL's secure internet based reporting system, WebOasis, allows internet users fingertip access to laboratory reports, access to detailed test explanations and testing requirements, the ability to order additional tests, access to imaged copies of the laboratory consent form, and access to imaged copies of other documents received and scanned at the laboratory.

Duplicate Reporting

Upon receipt of signed authorization from the applicant, a copy of a report completed for one carrier may be duplicated (copied) and reported to additional carriers. Duplicate reporting saves you time and money since you may not need to schedule an additional paramed visit; avoids subjecting your applicant to another needle stick and provides you the same information a previous carrier was looking at when considering an application.
Requests for duplicate reports should be submitted to Customer Service by fax at 913 492-8880.
To streamline the process of ordering duplicate reports, you may wish to have a Blanket Authorization in place with CRL.
To set up Blanket Authorization, please click and email: Insurance Support.

Kit Ordering

Kit orders may be placed by contacting Customer Service by phone, fax or e-mail.
Phone: 1-800-882-1922
Fax: 913-492-8880
E-mail: ilscskits@crlcorp.com
Please indicate your company name, complete address, phone number, fax number if ordering by fax, and the quantity and type of kit.
Order confirmations will be returned by fax or e-mail within the same business day if the order is placed before 3 p.m., next business day if after 3 p.m.

Kit Tracking

Clients who order agent collected oral fluid kits can receive a kit tracking report that details the number of kits shipped, the location the kits were shipped to and the number of kits returned from each location. Tracking kit usage on either the office level or individual agent level helps the carrier identify and control kit waste. For additional information on kit tracking, please email InsuranceSales@crlcorp.com.

Document Services

Timely and efficient receipt of exam documents can be accomplished by instructing the examiner to forward all exam documents to the laboratory with the specimen. When the documents are received at the laboratory, CRL will scan the documents and deliver them overnight to you via a secure ftp connection or by posting them to WebOasis. If you are not yet ready to receive imaged documents, paper copies can be sent to you via overnight courier.

Statistical Reporting

Monthly and quarterly management reports provide statistical information on selected testing being performed on your applicant population. In addition, ad-hoc reporting for information not contained in the management reports may be completed upon request.

Motor Vehicle Reports

Carrier defined parameters allow MVR requests to be triggered automatically when samples arrive at CRL ensuring MVR's are available at the earliest possible time. MVR information is available in an easy to read format and provides up-to-date motor vehicle record information to insurance carriers.

Zip zAPP®

Zip zAPP is a simple yet powerful web based tool that allows life insurance agencies to submit images of individual informal life applications and case documents to an insurance carrier's home office. All that is required in the agency office to use Zip zAPP is a high-speed internet connection and a scanner with the ability to produce multi-page PDF or TIFF file.

ASAP

CRL and APPS have developed ASAP, a powerful web based tool for submitting images and case information to an insurance carrier's home office. Quality controls are built into the process so that applications are delivered In Good Order. We provide the flexibility to meet your technology needs by providing NAILBA, ACORD or proprietary connectivity in order to ensure that your start-up efforts are minimal.

CRL, Oasis and Zip zAPP are registered trademarks of Clinical Reference Laboratory, Inc.

ASAP is a registered trademark of an APPS and a CRL offering